Terms of Service
Last updated: 21 October 2026
The service
Cadalio is operated by NERKCON LLC, a Montana limited liability company and the legal entity providing the service under these Terms. Its mailing address is 127 N Higgins Ave Ste 307D #57, Missoula, MT 59802, USA. Montana entity ID: C1415899. The service helps you create, manage, schedule, publish, and analyze content through supported official platform APIs.
Your account
Provide accurate registration details, protect access to your account, and use only accounts you own or have authority to manage. You are responsible for your content and for actions authorized by your workspace members. You must be at least 18 and legally able to enter this agreement. If acting for an organization, you must have authority to bind it. Comply with the connected platforms’ account requirements.
Acceptable use
Do not use the service for unlawful content, spam, fraud, harassment, intellectual-property infringement, unauthorized access, or activity that violates the connected platforms’ terms. Do not attempt to bypass account limits, permission controls, rate limits, or API restrictions. We may suspend access to protect users, platforms, and the service.
Your content and platform permissions
You retain your rights to content you upload. You grant the operator permission to store, process, and transmit that content as necessary to provide the service and follow your instructions. You are responsible for securing any required music, image, video, trademark, and other rights. By using YouTube features, you agree to the YouTube Terms of Service.
Publishing and availability
Publishing depends on provider availability, quotas, permissions, account eligibility, app approval, media processing, and your configuration. Scheduled times are intended dispatch times; processing or outages can delay publication. We report provider outcomes and retry eligible transient failures, but cannot guarantee a particular publication time, reach, engagement, or platform acceptance.
Plans and payment
Agency’s unlimited social accounts, scheduling, workspaces and members have no plan-based quantity limit. Connected platforms’ quotas and eligibility requirements still apply, as do service protections against spam and abusive traffic. Media storage has the stated plan allowance and is shared across your owned workspaces.
The free plan has the limits shown in the app. A scheduled destination counts separately for each account. Paid checkout is handled by Paddle. The checkout displays your price, applicable taxes, billing interval, and purchase terms before payment. Monthly and annual subscriptions renew until canceled. Manage payment details and cancellation from Billing. The billing portal shows when cancellation takes effect.
Creating a free account does not start a paid subscription. Paid plans require a separate checkout confirmation. Paddle acts as merchant of record for purchases through Paddle checkout. Unless checkout says otherwise, cancellation stops future renewals and paid access continues until the end of the paid period. Existing subscriptions retain their agreed terms until a change is properly notified and takes effect.
For billing problems or refund requests, contact [email protected] with your order reference, or use Paddle payment support. Refund eligibility follows the terms presented at purchase and applicable law. Mandatory consumer rights remain unaffected.
EEA and UK consumers may have a 14-day right to withdraw from a distance contract, subject to the applicable rules for services and digital content. A free signup does not waive that right. Any legally required request to begin paid service immediately or acknowledgement concerning withdrawal must be presented separately at purchase. Contact support or Paddle to exercise applicable cancellation or withdrawal rights.
Changes, cancellation, and termination
You can stop using the service and delete your account in Settings, subject to any publishing operations already in progress. We may suspend accounts used in ways that threaten other users, the connected platforms, or the service. Mandatory consumer rights remain unaffected.
Privacy and deletion
The Privacy Policy explains data processing and your controls. Disconnecting an account removes local authorization but does not remove previously published content from social networks. Account deletion is available in Settings, subject to any active publishing operations.
Privacy and service records
We keep restricted records needed to operate the service, protect accounts, investigate publishing or billing problems, and handle privacy requests. These include authorization and security events, publishing outcomes, service-provider information, and records of completed deletions. Access is limited to authorized people. These records are not public and are not used for advertising.
Encrypted recovery copies help us restore the service after a failure. Daily backups are normally retained for 30 days. When restoring data, we apply recorded deletion requests so removed accounts and content are not made available again. The Privacy Policy explains the information we process, our providers, retention, and your rights. Contact [email protected] for details about your data or a privacy request. Accepting these Terms does not opt you into optional analytics or marketing.
Liability and disputes
Contact us first at the support address below if a problem arises. We will try to resolve it with you. Nothing in these terms limits rights that cannot lawfully be excluded.
Contact
Contact [email protected] for service questions or write to NERKCON LLC, 127 N Higgins Ave Ste 307D #57, Missoula, MT 59802, USA.